Shipping Policy

Last Updated: 31 May 2026

Shipping Information

At Leo Soleil, we strive to process and deliver your order as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Delivery Timeframes

Estimated delivery time is 8–11 business days from the date your order is shipped.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, customs procedures, weather conditions, peak periods, or other factors beyond our control.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

Delivery Delays

While we make every effort to ensure timely delivery, Leo Soleil is not liable for any shipping or delivery delayscaused by:

• Courier service disruptions;

• Customs inspections or clearance procedures;

• Severe weather conditions;

• Public holidays;

• Incorrect shipping information provided by the customer;

• High order volumes or peak shopping periods; or

• Any circumstances beyond our reasonable control.

Delivery dates provided are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Leo Soleil will not be responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information supplied by the customer.

Lost or Stolen Packages

Once an order has been marked as delivered by the courier, Leo Soleil is not responsible for lost, stolen, or missing packages.

Customers are encouraged to contact the courier directly regarding delivery disputes.

Damaged Deliveries

If your order arrives damaged, please retain all packaging materials and notify us as soon as possible with supporting photographs so that we can investigate the matter.

International Shipping

If international shipping is offered, customers may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Changes to This Policy

Leo Soleil reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon publication on this page.